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TRAFFIC/ VEHICLE RELATED QUESTIONS
I received a traffic citation, what do I do? How can I contest the citation?
For all violations, your court date, time, and location are on the front of the notice to appear. Have the citation with you when contacting the court. In all infraction cases you must do one or more of the following for each violation:
  • Pay the fine (bail).
  • Appear in court.
  • Contest the violation
  • Correct the violation (when applicable**)
  • Request traffic school (when applicable).
  • Request trial by written declaration.

If you do not do one of the above actions, then a “failure to appear” charge will be filed against you (Veh. Code, 40508(a)) and your driver’s license may be withheld, suspended, or revoked.

If you DO NOT contest the violation:

  • Pay the bail amount. Contact the court for bail information. You will not have to appear in court. You will be convicted of the violation, and it will appear on your record at the DMV. A point count may be charged to your DMV record and your insurance may be adversely affected.

  • Traffic School. You may be able to avoid the point count by completing traffic school. You must pay the bail amount, and you may have to pay other fees. After you attend traffic school the violation will be dismissed and the point count will not be added to your DMV record. Contact the court to request traffic school.

To contest the violation:

  • Court trial. Send a certified or registered letter postmarked no later than five days prior to the appearance date or go into the traffic court before the appearance date to request a future court trial date. You will be required to submit the bail amount.

  • Trial by Written Declaration. Send a certified or registered letter postmarked no later than five days prior to the appearance date or go to the court before the appearance date to request a trial by written declaration. Submit the bail amount. You will be given forms to allow you to write a statement and to submit other evidence without appearing in court. The Officer will also submit a written statement, The judicial officer will consider the evidence and decide the case.

For more information call the clerk of the court at:
Southern Branch –Traffic
500 County Center, Redwood City, CA 94063
(650) 363-4300

I received a parking ticket, what do I do? How can I contest the citation?
You must pay the parking penalty or contest the citation within 21 days of issuance. Failure to do so may result in additional penalties and the loss of your right to contest the citation. A hold may also be placed on your vehicle registration. (Veh. Code 40215)

You may pay by mailing a check or money order payable to The City of Redwood City in the envelope provided. Do not mail cash. Write the citation number on your check or money order. You may mail the payment directly to:

Office of Parking Violations
P.O. Box 9003
Redwood City, CA 94065-9003

You may contest the citation by requesting an initial review by writing, telephoning, or appearing in person. You must provide your reasons for requesting the initial review and include any documentation relating to your appeal. You will be notified by mail of the results of the review. You will also be provided with information on how to request an administrative hearing if you are not satisfied with the results of the initial review.

For additional information contact the Office of parking Violation at 1-800-352-7567.
I received a parking ticket, can I pay for it online?
Yes, please visit pticket.com to pay your ticket online.
How can I find out if my vehicle has been towed?
Call the Police Department at 780-7100 and ask them to check the tow log.
How can I get my vehicle out of impound?
If the Police Department has towed your vehicle you need to come to the Police station to obtain a vehicle release form. Have your driver’s license and registration available. One you have obtained a release you can go directly to the tow company that towed the vehicle, pay the fees and receive your vehicle.

For other tows you may go directly to the tow yard that towed your vehicle and pay the tow fees.

The Police Department can tell you which to company towed the vehicle.
How can I report an abandoned vehicle?
Call the abandoned vehicle hotline at 780-7150.
Leave a short message with the location of the vehicle and a vehicle description.
What can be done about illegally parked vehicles, such as those blocking a driveway?
Call the Police Department at 780-7100. An officer will be dispatched to the location. The Officer may issue a citation to the vehicle in violation, arrainge to have it moved, and possibly have the vehicle towed.
What are the top five violations that cause traffic collisions?
22350 VC – Speeding
In access of the posted speed limit, or driving at any speed that is unsafe, based on the conditions
present (rain, fog, and other conditions may dictate that even the posted speed limit is not safe.

21801(a) VC – Improper Left Turn
A driver may not negotiate a left turn when another vehicle is approaching head on,
that is so close as to be a hazard.

21453(a) VC – Failing to stop at a red light
California has doubled the fine for red light violations.

23152(a) VC – Driving under the influence of alcohol and/or drugs

21703(a) VC – Following too closely
You must follow the vehicle in front of you a distance that allows you to stop, no matter how quickly that vehicle stops. The three (3) second rule will allow you to easily judge this distance. The three second rule indicates that if you see the vehicle in front of you pass a object (i.e. cross walk line, light pole, etc) you should not pass that same object in less than three seconds.

What should I do if I’ve been involved in a traffic accident?
A person should first ensure that no one is injured. If no one is injured, all parties (drivers) should exchange information: driver’s license numbers (if in possession, or known), vehicle license numbers, names, addresses, and phone numbers of all drivers (passengers if possible), and the names of the insurance companies of the drivers involved. The involved persons should also write down the location where the traffic collision occurred (utilizing cross street names or addresses and street names), and the time it occurred.
What are the reporting requirements if I’ve been involved in a traffic accident?
A traffic collision report will be taken when one of the following reporting criteria is met:
  • A person involved in the traffic collision has been injured (complaining of pain is considered injury) or dies.
  • One of the drivers is under the influence of alcohol or drugs.
  • One of the drivers has fled the location without stopping to exchange information or check on the welfare of the other parties involved.
  • City property is involved (City vehicle, light post, signal light, etc.).
A traffic collision report may be taken for property damage only, at the request of one of the parties.
How do I make a traffic accident report?
A traffic collision report will be completed under the following circumstances:
  • The traffic collision occurred within the City of Redwood City
  • A person involved in the traffic collision has been injured
    (complaint of pain is considered injury) or dies.
  • One of the drivers is under the influence of alcohol or drugs.
  • One of the drivers has fled the location without stopping to exchange information
    or check on the welfare of the other parties involved.
  • City property is involved (City vehicle, light post, signal post, etc.)
Call 911 in cases of emergencies, or call 780-7100 for non-emergencies.

Any person involved in a traffic collision can go to the police station to make a report. The report should be made as soon as possible. The person reporting the collision needs to bring along the following information:
  • The time and location (street address/cross streets) where the collision occurred.
  • The license plate number of the vehicle he or she was driving
    when they were involved in the traffic collision.
  • Driver’s license
  • Insurance information (name of the insurance company and their policy number).
  • The names, addresses, and phone numbers of all passengers in their vehicle
  • If known, the license plate numbers, names, addresses,
    and phone numbers of all other involved drivers and passengers.
How can I obtain a copy of a police report or traffic report?
To obtain a copy of a police report or traffic report come to the Police Department and fill out a report request form. Bring as much information regarding the report as possible (report number, involved party, etc.) Make a check payable to the Redwood City Police Department. The cost for the report is $10 for the first eight pages, and $1.00 per page after.
SEX OFFENDER INFORMATION
http://www.smcsheriff.com/divisions/investigation_division/is-m-f.htm#3q
IDENTITY THEFT
What Is Identity Theft?
The crime of identity theft is one of the fastest growing crimes in history and the government statistics are staggering. The largest credit bureaus report millions in losses every year and the crime has risen 1400% since 1997. Estimated losses include over $1.5 billion in credit card fraud and over 500,000 victims per year, and climbing.

Identity theft involves acquiring key pieces of someone's identifying information, such as name, address, date of birth, social security number, and mother's maiden name, in order to impersonate them. This information enables the identity thief to commit numerous forms of fraud which include, but are not limited to, taking over the victim's financial accounts, opening new bank accounts, purchasing automobiles, applying for loans, credit cards, social security benefits, renting apartments, and establishing services with utility and phone companies.
The law making Identity Theft a crime was enacted as a crime in 1998. The crime of Identity Theft is described in 530.5 of the California Penal Code.

530.6 of the California Penal Code requires the law enforcement agency within the jurisdiction you live, to complete a crime report documenting the crime. If the suspected crime was committed in a different jurisdiction, the agency may refer the matter to the law enforcement agency where the suspected crime was committed for investigation and prosecution.
How Identity Theft Occurs 
Identity theft can occur in daily consumer transactions in a variety of ways. For example:
Mail theft-- A thief may steal a credit card statement from the mail or steal pre-approved credit offers and convenience checks from a consumer's mail box and use the information contained in them to obtain credit in the consumer's name.

"Dumpster diving"-- If a business discards papers containing its customers' personal identification A thief can retrieve the information and may sell the information or use it to obtain credit in the consumer's name.

"Insider access"-- An employee of a business may wrongfully retrieve personal identification information that the business has collected for legitimate reasons. The employee then may sell the information and obtain credit in the consumer's name.

Purse or wallet loss or snatching-- The thief may use the consumer's stolen or lost personal identification information to obtain credit in the consumer's name.

Computerized information services-- A business that sorts, packages and sells personal identification information in electronic form may not safeguard the information adequately, or may sell it to purchasers that the business has not appropriately screened. The purchaser or thief then may use the information to obtain credit in the names of the consumers to whom the information relates.

Internet-- Personal identification information that is available on the Internet can be accessed by a thief and misused to obtained credit in the victim's name.
How To Protect Against Identity Theft
It is impossible for a consumer to prevent all distribution of his or her personal identification and credit information, or to exercise meaningful control over all of the possible uses of that information. Nonetheless, a consumer can take the following steps to reduce the risk of theft and misuse of his or her personal information and credit information.
  • Do not routinely carry your Social Security card, your birth certificate,
    your passport or more than one or two credit cards.
  • Always take credit card, debit card and ATM receipts with you.
    Never throw them in a public trash container.
  • Do not leave bill payment envelopes at your mailbox for the postal carrier to pick up.
    Install a lock on your mailbox.
  • Shred unused pre-approved credit card applications, receipts, bills, and other financial information.
  • Order a copy of your credit report annually from the three major credit card reporting agencies.
    Check for accuracy and for indications of fraud.
  • Never give out your credit card number, bank account, mother's maiden name or Social Security number over the phone unless you initiated the call and have a trusted business relationship with the business or organization.
  • Guard against overuse of your Social Security number. Release it only when necessary.
  • If a business requests your Social Security number, ask to use an alternate number.
  • Cancel your unused credit cards.
  • If you do not receive your credit card statement on time, it is possible and
    identity thief has filed a change of address request with the post office.
  • Call the creditor to see if a change of address request has been filed in your name,
    or if additional or replacement credit cards have been requested on your account.
  • Call the post office to see if a change of address request has been filed in your name.
    If this has happened, immediately notify the Postal Inspector.
  • If you shop on the Internet, use a secure browser which encrypts
    or scrambles purchase information, or place your order by telephone or mail.
  • Check your Social Security Earnings and Benefits statement once each year to make
  • sure that someone else is not using your Social Security number for employment.
  • Consider having your name removed from marketing lists. You can request from the three
    credit reporting agencies to refrain from giving your credit information to marketing companies.
  • Opt out of pre-approved offers of credit.
  • Consider not listing your residence telephone number in the telephone book.
  • Make a list of, or photocopy, all of your credit cards and keep this list or photocopies in a safe place.
  • When creating new passwords and PINs (personal identification numbers) do not use part of your Social Security number, birth date, middle name, mother's maiden name, or anything that a thief could easily deduce or discover.
  • Memorize all your passwords and PINs. Never write them in your wallet, purse, Rolodex or PDA.
  • When ordering new checks, pick them up at the bank instead of having them mailed to you at home.
  • Shield the keypad when at an ATM or when making a calling card phone call.
What To Do If You Are A Victim Of Identity Theft
A consumer must act quickly upon learning that he or she is the victim of identity theft. Acting quickly will help prevent the thief from making further use of the victim's credit identity.
The victim should keep a log of the date, time and substance of all personal and telephone conversations regarding the theft. The worksheet is provided on the back page of this pamphlet. Send correspondence by certified mail (return receipt requested). Keep copies of all letters and documents.
  1. Creditors. Contact all creditors immediately with whom your name has been used fraudulently. Get replacement cards with new account numbers for your accounts that have been used fraudulently.
  2. Stolen checks. If you had checks stolen, or bank accounts set up fraudulently, report it to the check verification companies listed on the page 10. Put stop payment on any check you are unsure of. Cancel your checking account(s) and savings account(s) and obtain new account numbers.
  3. Fraudulent change of address. Notify the local Postal Inspector if you suspect an identity thief has filed a change of address.
  4. Driver's License number misuse. You may need to change your driver's license number if someone is using your identification on bad checks. Put a fraud alert on your license if another license was issued in your name.
  5. ATM cards. If your ATM card has been stolen or compromised, get a new card, account number and password. Do not use your old password or your Social Security Number when creating a new password.
  6. Social Security number misuse. Call the Social Security Administration to report fraud on your SSN.
  7. Fraud Alert. Contact each of the three major credit reporting agencies and inform them of the theft of your credit cards, account numbers or identifying information.
  8. Law enforcement. Report the crime to the law enforcement agency within the jurisdiction where you live (530.6 P.C.). Give them as much documentation as possible. Get a copy of your police report. Keep the phone number of your fraud investigator handy and give it to creditors and others who require verification of your case. Credit card companies and banks may also require you to show the report in order to verify the crime.
  9. Phone service. If your long distance calling card has been stolen or if you have discovered fraudulent charges on your phone bill, cancel the account and open a new one and obtain a new password.
  10. False civil and criminal judgments. Sometimes victims of identity theft are wrongfully accused of crimes committed by the impostor.
Sample Dispute Letter-Credit Card Issuer

(Date)

Dear (Creditor Name/Collection Agency Name):

On (Date) I received your letter demanding payment of ($amount). I did not open this account and incur this unpaid balance. Someone, other than myself, wrongfully used my personal information to obtain a line of credit/service. Your company extended a line of credit/services to an impostor. Your company is a victim and should file a police report in the appropriate jurisdiction.

You are hereby notified that on (Date), I have filed an Identity Theft report with the San Mateo County Sheriff's Office. The case number is (report number). This can be verified by calling the San Mateo County Sheriff's Office Records Bureau at 650-363-4525.
Closing,

(Your Name and Address)
Sample Dispute Letter-Credit Bureau

(Date)

Dear (Creditor Name/Collection Agency Name):

I am writing to dispute the following information in my file. The items I dispute also are circled on the attached copy of the report I received. (Identify item(s) disputed by name of source, such as creditors or tax court, and identify type of item, such as credit account, judgment, etc.)

This item is (inaccurate or incomplete) because (describe what is inaccurate or incomplete and why). I am requesting that the item be deleted (or request another specific change) to correct the information.
Enclosed are copies of (use this sentence if applicable and describe any enclosed documentation, such as payment records, court documents) supporting my position. Please investigate this (these) matter(s) and (delete or correct) the disputed item(s) as soon as possible.

I have filed an Identity Theft report with the San Mateo County Sheriff's Office. The case number is (report number). This can be verified by calling the San Mateo County Sheriff's Office Records Bureau at 650-363-4525.
Closing,

(Your name and address)
Credit Reporting Agencies
Equifax
11601 Roosevelt Blvd.
St. Petersburg, FL 33716
Report Fraud: Call (800)525-6285
Order Credit Report: (800)685-1111
Opt out of pre-approved offers of credit: 800-567-8688
www.equifax.com

Experian (formerly TRW)
P.O. Box 1017
Allen, TX 75013
Report Fraud: Call (888)397-3742
Order Credit Report: 800-682-7654
Opt out of pre-approved offers of credit: 800-353-0809
www.experian.com

Trans Union
P.O. Box 6790
Fullerton, CA 92634
Report Fraud: Call (800)680-7289
Order Credit Report: (800)916-8800
Opt out of pre-approved offers of credit: 888-567-8688
www.Transunion.com
To Report Fraudulent Use Of Your Checks Contact:

National Check Fraud Center 843-571-2143

CheckRite 800-766-2748

CrossCheck, Inc. 707-586-0551

Certegy Check Services (Formally Equifax Check Services) 800-337-5689

National Processing Co. (NPC) 800- 526-5380

Scan 800-262-7771

Telecheck 800-710-9898 / 800-927-018

Federal Trade Commission Identity Theft Hotline 877-438-4338
Social Security Administration
To order your Social Security Earnings and Benefits statement:
Data Operations Center
P.O. Box 7004 Wilkes Barre, PA 18767
Report fraud: 800-269-0271
Order your Earnings and Benefits Statement
(800)772-1213
www.ssa.gov
To Remove Your Name From Mail And Phone Lists:
Direct Marketing Association
1120 Avenue of the Americas
New York, NY 10036-6700
Phone: 212-768-7277
Fax: 212-302-6714
www.the-dma.org/

Mail Preference Service
http://www.dmaconsumers.org/offmailinglist.html

Telephone Preference Service
http://preference.the-dma.org/products/tpssubscription.shtml

E-mail Preference Service
http://www.dmaconsumers.org/emps.html
Victim Advice and Assistance
Privacy Rights Clearinghouse
1717 Kettner Boulevard, Suite 105
San Diego, CA 92101
619-298-3396
www.privacyrights.org

California Public Interest Research Group (CalPIRG)
11965 Venice Boulevard, Suite 408
Los Angeles, CA 90066
310-397-3404
www.calpirg.org
Federal Agencies

Federal Trade Commission (FTC)
600 Pennsylvania Avenue, NW
Washington, DC 20580
877-IDTHEFT
www.ftc.gov

Department of Justice (DOJ)
www.usdoj.gov

Federal Bureau of Investigations (FBI)
www.fbi.gov

U.S. Secret Service (USSS)
www.treas.gov/usss/

U.S. Postal Inspectors (USPIS)
www.usps.gov/postalinspectors

Internal Revenue Service (IRS)
www.irs.gov/compliance/enforcement/
QUALITY OF LIFE ISSUES
What can I do if a street light is out on my block?
Call Redwood City Public Works Services Department
1400 Broadway, Redwood City, CA 94063. 650-780-7464
Hours: Monday - Friday, 7:30 am - 4:30 pm. or click on the link below

http://www.ci.redwood-city.ca.us/services/works/streetlight.asp
How can I report a broken traffic light?
Call Redwood City Public Works Services Department
1400 Broadway, Redwood City, CA 94063. 650-780-7464
Hours: Monday - Friday, 7:30 am - 4:30 pm. or click on the link below

http://www.ci.redwood-city.ca.us/services/works/streetlight.asp
What can I do about graffiti?
Call the graffiti hotline at 780-7304. The problem will be addressed as soon as possible.
What can I do about street gangs in my neighborhood?
The first and most important step is to become aware of gangs, gang members, and their activities. Individuals armed with this basic knowledge are better able to avoid becoming victims of a gang attack.
Prevention is the key to controlling gang activity. Gangs attempt to instill fear. They intimidate rivals and citizens alike. The gang’s power grows through the use of fear and intimidation. They can be countered by citizen action groups such as the Neighborhood Watch. A neighborhood that is united and dedicated in a spirit of cooperation toward stopping crime and violence will greatly hamper gang efforts to flourish. Everyone has the responsibility to overcome apathy and fear. We must work toward a solution to the gang problem.
Parents and educators who suspect gang activity should:
  • Talk to the child or teenager and discuss the consequences of being in a gang
  • Talk to school officials and counselors inquiring if they are aware of campus problems and if there are any school programs that might help
  • Contact government agencies such as your local law enforcement agency or juvenile authority. They may have a crime prevention or gang specialist who can give you valuable guidance. The Redwood City Police Department has a number of programs which may be of assistance to families dealing with gang affiliated youths
  • Seek advice from religious leaders. They may know of programs that help neighborhood children stay out of gangs
  • Report and immediately remove any graffiti in your neighborhood or local school grounds. The longer it remains, the more it attracts gang members
  • Take action – this is the most important step you can take as an individual, a group or an organization. Do not ignore the signs of gang activity.
When gang related incidents occur, cooperate with authorities. Your help and cooperation may prevent others from becoming victims of gang violence. NON-EMERGENCY information concerning gang crimes, wanted suspects, or any gang activity should be referred to their local police stations.
For EMERGENCIES only, call 9-1-1.

Contact your local law enforcement agency for up-to-date information. The Redwood City Police Department has a number of highly trained gang prevention and enforcement specialists that can help your family or neighborhood fight gang activity. Its crime prevention or gang specialists can help your neighborhood plan ways to fight gang activity. They can help you organize:
  • A Neighborhood Watch Program in your neighborhood
  • A graffiti abatement or clean-up program
  • An intervention program for a young person at risk or involved in gang activity
What can I do about my noisy neighbors?
A noisy neighbor may create a disturbance by having a loud television, stereo, or radio. These types of complaints are best handled by a resident’s local police station because the loud noise is intermittent, occasional, or spontaneous. A loud party is also best resolved by the officers assigned to the area.

The Community Coordinating Activities Team (CCAT) is responsible for the investigation of complaints of ongoing and aggravated noise which require monitoring with sound level meters or which are of a habitual nature.
How to Report a Missing Person
You may initiate a Missing Persons Report by contacting the redwood City Police Department. Contrary to popular belief, law enforcement agencies in California do not require a person to wait a specific period of time before reporting a missing person. An officer will be dispatched to take the initial report. The Detective Bureau will then conduct a follow up investigation.

If available, a photograph of the missing person should accompany the report.
Please note: According to California Department of Justice guidelines, the investigating agency is normally the agency in which the missing person lives. If the missing person does not reside within the City of Los Angeles, a courtesy Missing Persons Report will be completed and then distributed to the concerned law enforcement agencies where the missing person lives and was last seen.
Where can I find a list of Redwood City Municipal codes?
A complete list of City Codes can be found at:
http://ordlink.com/codes/redwoodci/index.htm